Information We Collect

When you interact with lirentovia, we gather different types of information depending on how you use our services. Being upfront about what we collect helps you make informed decisions about engaging with our platform.

Personal Information You Provide

You directly provide certain information when you register for our learning programs, request consultations, or communicate with our team:

• Name and contact details including email address and phone number
• Business information such as company name and role
• Financial data you voluntarily share for variance analysis purposes
• Educational background and professional experience when enrolling in programs
• Payment information processed through secure third-party providers
• Communication content when you contact us via email or phone

Automatically Collected Information

Our systems automatically gather technical data when you visit our website or use our services. This helps us understand usage patterns and improve platform performance:

• IP address and general geographic location
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms used to find our site
• Session data and interaction timestamps

How We Use Your Information

We use collected data for specific, legitimate business purposes. Everything we do with your information connects back to delivering better services and maintaining our relationship with you.

Service Delivery and Support

Most of the data we collect directly supports the services you've requested. We process your financial information to perform budget variance analysis, provide educational content tailored to your needs, and respond to your inquiries. When you enroll in learning programs, we use your information to manage your participation and track progress.

Platform Improvement and Analytics

Understanding how people use our platform helps us make it better. We analyze usage patterns to identify which features work well and which need refinement. This analysis happens at an aggregate level most of the time, looking at overall trends rather than individual behavior.

Communication and Updates

With your contact information, we send service-related notifications, program updates, and educational resources. You can opt out of marketing communications at any time, though we'll still send essential service messages related to your account or enrolled programs.

Data Sharing and Third Parties

We limit data sharing to what's necessary for delivering our services. When we do work with external partners, we ensure they maintain appropriate security standards and use your information only for specified purposes.

Service Providers

Certain operational functions require trusted third-party providers. Our payment processor handles financial transactions securely without us storing full payment details. Cloud hosting services maintain our infrastructure, and email platforms facilitate communications. All these providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

Sometimes we're legally required to share information. This might happen if we receive a valid court order or need to comply with Australian regulatory requirements. We'll always assess such requests carefully and only provide what's legally necessary.

Business Transfers

If lirentovia undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'd be notified of any such change and informed about choices you have regarding your data.

Your Privacy Rights

Australian privacy law grants you specific rights over your personal information. We're committed to facilitating these rights and responding to your requests promptly.

Exercising Your Rights

To exercise any of these rights, contact us using the details at the end of this policy. We'll verify your identity before processing requests to protect against unauthorized access. Most requests are handled free of charge, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple layers of security to guard against unauthorized access, alteration, or disclosure.

Technical Safeguards

Our platform uses industry-standard encryption for data transmission and storage. Financial information receives additional protection through tokenization and secure processing environments. Access to systems containing personal data is restricted to authorized personnel who need it for their work, and all access is logged and monitored.

Organizational Measures

Beyond technical controls, we maintain internal policies governing data handling. Staff receive regular training on privacy obligations and security practices. We conduct periodic security assessments and update our measures as threats evolve.

Data Breach Response

If a security incident occurs that may impact your personal information, we'll notify affected individuals and relevant authorities as required by Australian law. Our incident response plan ensures quick action to contain breaches and minimize potential harm.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Retention periods vary depending on the type of data and legal requirements.

Active Account Data

While you maintain an active account or enrollment in our programs, we retain your personal information to provide ongoing services. This includes your profile, learning progress, and communication history.

Financial Records

Australian tax law requires us to maintain certain financial records for seven years. This includes transaction history and documents related to our services, even after you close your account.

Marketing Communications

If you've opted out of marketing communications, we keep a record of that preference indefinitely to ensure we respect your choice. The content of previous marketing messages is typically deleted within two years.

Requesting Deletion

When you request deletion of your account, we remove or anonymize your personal information within 90 days, except where legal obligations require longer retention. Some aggregated, anonymized data may be retained for analytical purposes without identifying you.

International Data Transfers

lirentovia primarily operates within Australia, and your data is stored on servers located in Australian data centers. However, some of our service providers maintain infrastructure in other countries.

When data is transferred internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing contractual protections that meet Australian privacy standards.

Cloud hosting services may replicate data across multiple regions for redundancy and performance. These transfers occur only with providers that maintain security standards equivalent to Australian requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and understand how visitors use our platform. You can control cookie preferences through your browser settings.

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and maintaining your session. You can't opt out of essential cookies without affecting site functionality.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site. These cookies collect information about pages visited, time spent, and navigation paths. This data helps us improve the user experience and identify technical issues.

Preference Cookies

Preference cookies remember your settings and choices, such as language preferences or display options. These enhance your experience by personalizing how the site appears to you.

You can manage cookie preferences through your browser settings or our cookie consent tool when you first visit the site. Disabling certain cookies may limit some features, but the core functionality will remain available.

Children's Privacy

Our services are designed for adults and business professionals. We don't knowingly collect information from individuals under 18 years of age. If you're under 18, please don't provide personal information through our platform.

If we discover that we've inadvertently collected data from someone under 18, we'll delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

Some of our educational programs may be suitable for older students pursuing business education. In such cases, we require parental consent before collecting any personal information from individuals under 18.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you can close your account and request deletion of your data, subject to legal retention requirements.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, we want to hear from you. Our privacy team investigates all complaints thoroughly and responds within a reasonable timeframe.

Internal Complaint Process

Start by contacting our privacy officer using the details below. Provide specific information about your concern so we can investigate effectively. We'll acknowledge your complaint within five business days and provide a full response within 30 days.

External Resolution

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC provides an independent review of privacy complaints and can direct organizations to take specific actions.

You can contact the OAIC at:

• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Website: www.oaic.gov.au